Privacy Policy

Castle Gems (“we,” “us,” “our”) is committed to protecting your personal information. When you contact us, make an inquiry, or use our website, we may collect basic details such as your name, email address, phone number, and any information you choose to provide. Our website may also gather general technical data, such as your IP address and pages visited, to improve website performance.

We use this information only to provide services, respond to inquiries, process appointments or purchases, and improve our website. We do not sell your information. We may share data only with trusted service providers—such as website hosting, analytics, or payment processors—when necessary to operate our business. You may contact us at castlegems.ca@gmail.com to request access or updates to your information. We may update this Policy periodically, and continued use of our website indicates acceptance of any changes.
 

Accessibility Statement

Castle Gems is committed to providing a website that is accessible and usable for all visitors. We strive to maintain clear content, readable text, and accessible navigation. If you experience any accessibility issues or need assistance, please contact us at castlegems.ca@gmail.com, and we will do our best to help.
 

Terms & Conditions

By accessing or using the Castle Gems website, you agree to use it responsibly and for lawful purposes only. All content on this website is the property of Castle Gems and may not be copied, reproduced, or distributed without permission. We aim to provide accurate information but cannot guarantee that all content is error-free. We are not responsible for any damages resulting from website use or from third-party links.

We may revise these Terms at any time. Continued use of the website signifies acceptance of any updates.
 

Refund Policy

Castle Gems aims to provide high-quality products and services. Due to the specialized nature of jewelry services and appraisals, completed services are generally non-refundable. Product refunds may be offered only if an item is defective or not as described, and the issue is reported within 7 days of receipt. Items must be returned in original condition for review. Refunds are not provided for change-of-mind purchases or custom work.

For any concerns or refund inquiries, please contact castlegems.ca@gmail.com